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Harvard Business School

It is generally thought to cost five times more to gain a new customer, than it costs to keep an existing customer​

Bain & Co.

Boosting your customer retention rate by just 5% leads to a profit increase of 25% to 95%

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Forbes

Companies across the US are losing a staggering $62 billion per year due to poor customer service

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American Express

78% of customers have bailed on an intended transaction because of a poor experience

W. Edwards Deming

Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. 

William Edwards Deming (1900-1993) is widely acknowledged as the leading management thinker in the field of quality