Harvard Business School
It is generally thought to cost five times more to gain a new customer, than it costs to keep an existing customer
Bain & Co.
Boosting your customer retention rate by just 5% leads to a profit increase of 25% to 95%
Companies across the US are losing a staggering $62 billion per year due to poor customer service
78% of customers have bailed on an intended transaction because of a poor experience
W. Edwards Deming
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
William Edwards Deming (1900-1993) is widely acknowledged as the leading management thinker in the field of quality