was founded in 2013, as the first solution to face a demanding consumer and a very high competition. Businesses need to differentiate and develop tools to get better. This must be a continuous process, as customer behavior is dynamic, changing because of multiple factors
Consumers know that they have many options to choose from, so companies should maximize their efforts to retain current customers and enroll new ones.
We understand that businesses can improve only what they know should be improved. Lack of information and feedback from their clients, is one of the main reasons businesses fail, and the only way to gather that information is through a dedicated platform focused on your clients, and also expert on how you interact with them.
Our solution is based on 7 fundamental pillars:
1. Cloud Native: we use cloud computing to build and run scalable applications in modern, dynamic environments such as clouds.
2. Close the Loop: not only helps brands improve individual customer experiences short-term, it also helps companies refine their overall CX approach.
3. SaaS: our software is licensed, so you'll pay just a subscription.
4. Customer Centric: demands that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.
5. Real Time Management: we'll provide you with real time information, you'll be able to make decisions immediately and accurately, addressing your customers concerns on the spot.
6. Alerts and notifications: our system will provide the needed alerts and notifications that'll aloud you to give customers exactly what they need to keep loyal to your product or service.
7. 1st. Line Action: your team will get the necessary information to act immediately and accurately.
We guarantee invaluable results that'll benefit your business and clients, in the short and long term.