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CUSTOMER EXPERIENCE MANAGEMENT
(CXM)

We understand that businesses can improve only what they know should be improved. Lack of information and feedback from their clients, is one of the main reasons businesses fail, and the only way to gather that information is through a dedicated platform focused on your clients, and also expert on how you interact with them. We can help you to avoid any kind of "bad reviews" and improve your customer satisfaction and fidelity.

 

What should concern us

The Solution

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How can                   improve your interaction with your customers:
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English
Español
Don't miss our Commercial Presentation                 :
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        GIVES YOU PROCESSED INFORMATION TO MANAGE AND MAKE DECISIONS, NOT JUST DATA

Every time we gather the data from your customers, we process it and develop indexes, graphics and ready to manage information that's easy to read, understand and manage. We develop and set the tools you need, to make efficient and effective decisions.

 

All the information can be delivered in multiple ways and and formats. The system's flexibility permits develop tailor made solutions.

The main CXM KPIs are:

NPS 
Net Promoter Score
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CSAT Score
Customer Satisfaction
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CES
Effort Index
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Book of Comments
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... and much more!
 
 
 
 

HOW WE GATHER ALL THE RELEVANT INFORMATION

                has several tools, not to just gather but also manage the information that will become your indexes, action plans and tools to develop your CXM strategy. We use and apply the latest technologies and platforms. 

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Some of            clients

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We are in the middle of our successful growth strategy.

Here you'll find some of our current clients.

 
 
 
Work Desk

HOW MUCH
COST?

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Your investment in our service, is a fraction of the cost of losing a customer. The information you will receive is extremely valuable, and the information you'll manage it'll become your most powerful tool to retain your customers.

Contact us, and we will develop your tailor-made proposal according to your specific needs. Not all businesses and needs are the same. Our system is flexible enough to deliver exactly what you need.

READY FOR A DEMO?

          At                      we can prepare a basic demo, and you'll see live some of the valuable tools that you can get, to implement the Customer Satisfaction Management process in your organization.

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CONTACT US

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Alta Technologies LLC

NSU - Broward Innovation Center

Nova Southeastern University Campus

3100 Ray Ferrero Jr. Blvd., 5th floor

Fort Lauderdale, FL 33314

support@queop-usa.com

(305) 619-1317

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